Objective 3
To educate customers and raise consumer awareness about gas and efficient use of energy
‘A warm and cosy home’ - Upper Silesian Gas Trading Division (Zabrze Gas Sales Unit)
Several Customer Service Offices from the Zabrze Gas Sales Unit were engaged in a promotional campaign entitled ‘A warm and cosy home’ (Przytulny, ciepły dom), targeted at customers who wanted to extend their gas sales agreements to include heating, as well as at households who had been connected to the gas grid prior to December 31st 1999 and who were not purchasing gas at the time, but wanted to start using it to heat their homes or apartments. After meeting the conditions of the offer, such as removing existing heaters and signing a declaration of their acceptance of the offer, participants received a cash prize of PLN 1,000. The amount was transferred to the customer upon submission of a signed natural gas sales agreement (new or extended), an invoice confirming the purchase of a gas boiler and their signed acceptance of the offer.
The promotion was very popular among current and prospective customers of the Zabrze Gas Sales Unit. At the same time, it was fully consistent with PGNiG’s strategy on sustainable development and responsible business in the area of customer service.